Privacy Policy

1. Introduction

Shabdly.online ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our e-commerce translation service.

2. Information We Collect

2.1 Account Information

• Email address
• Name and company name
• Phone number (optional)
• Subscription plan details

2.2 Payment Information

Payment data is collected and processed by our secure third-party processors:

• Stripe: For international card payments
• Razorpay: For UPI, cards, and net banking in India

Important: We do NOT store complete credit card numbers on our servers. Payment processors handle all sensitive financial data securely.

2.3 Product Data

• Product titles, descriptions, and metadata you upload for translation
• Brand glossary terms you define
• Translation history and preferences

2.4 Usage Data

• Word counts and credits used
• Feature usage statistics
• IP address and browser type
• Page views and session duration

3. How We Use Your Information

• Provide the Service: Process translations and manage your account
• Process Payments: Handle subscriptions and billing
• Send Notifications: Service updates, usage alerts, and support communications
• Improve Quality: Use anonymized translation data to enhance our AI models
• Prevent Fraud: Detect and prevent abuse, fraud, and security threats
• Legal Compliance: Meet regulatory and legal obligations

4. How We Share Your Information

4.1 We DO Share With:

• Payment Processors: Stripe and Razorpay (for transaction processing)
• Cloud Infrastructure: Cloudflare (for hosting and database services)
• AI Service Providers: OpenAI or similar (for translation processing)
• Legal Authorities: When required by law or court order

4.2 We DO NOT Share With:

5. Data Security

We implement industry-standard security measures:

• Encryption: SSL/TLS for data in transit
• Access Controls: Restricted access to personal data
• Secure Storage: Cloudflare D1 database with encryption at rest
• Regular Audits: Security monitoring and vulnerability scanning
• Password Protection: Bcrypt hashing for account passwords

6. Data Retention

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Personal data permanently deleted within 90 days
• Translation Cache: Stored for service optimization; anonymized after 90 days
• Analytics Data: Anonymized usage statistics retained indefinitely

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update incorrect or incomplete information
• Deletion: Request deletion of your account and data
• Portability: Export your data in machine-readable format
• Objection: Object to specific data processing activities
• Withdraw Consent: Revoke consent for optional data collection

To exercise these rights, email heyshabdly@gmail.com

8. Cookies and Tracking

We use cookies for:

• Authentication: Keep you logged in
• Preferences: Remember your settings
• Analytics: Understand how you use the Service

You can disable cookies in your browser, but this may limit functionality.

9. Third-Party Services

9.1 Payment Processors

• Stripe: Stripe Privacy Policy
• Razorpay: Razorpay Privacy Policy

9.2 Cloud Infrastructure

• Cloudflare: Cloudflare Privacy Policy

10. Children's Privacy

Shabdly is not intended for users under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately.

11. International Data Transfers

Your data is primarily stored in India. Some service providers (e.g., Stripe, OpenAI) may process data outside India. We ensure appropriate safeguards are in place for international transfers.

12. Compliance

We comply with:

• Indian DPDP Act: Digital Personal Data Protection Act, 2023
• IT Act, 2000: Information Technology Act of India

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or dashboard notification. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or requests:

• Email: heyshabdly@gmail.com
• Subject Line: "Privacy Request"
• Response Time: Within 7 business days